How do I place an order on Cellarbrations Victoria?

Ordering on Cellarbrations Victoria is safe and easy. All you have to do is start your product search by clicking on the magnifying glass in the top left corner of the home page, fill out the product and location you are wanting to search then click on the “Add to Cart” button of your product of choice to place in your Shopping Cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. Please note that we will cancel any orders if the delivery address is outside of Victoria.

Is it safe to order on Cellarbrations Victoria?

Yes, it is safe to order on Cellarbrations Victoria. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. At Cellarbrations Victoria, we respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.

Can I ship my order to an international location?

Currently, we are only able to accept online orders for addresses within Victoria Australia.

Will I be charged sales tax on my Cellarbrations Victoria order?

All prices are inclusive of GST.

How can I pay for my order?

We accept all major credit cards, and Paypal. All payments are processed through a secured checkout process.

What currency are the prices listed in?

All prices are listed in AUD.

How do I track my order?

You will automatically receive an e-mail notification with the tracking number once your order has been processed.

I have placed an order but haven't received an order confirmation - is my order accepted?

Please check your e-mail spam filter first.

What can I do if I make a mistake with my order?

If you need to change or cancel your order, please email us at customer.support@cellarbrations.com.au or on 1300 000 113 with your order number in the subject line and we will try our best to accommodate your request.

How will my refund be paid (if applicable)?

Refunds are processed in the same tender as the original transaction. A credit card payment will only be refunded back onto the same credit card.

What is the delivery time?

During holiday or promotional periods (such as Black Friday, Cyber Monday, Easter or Christmas) delivery times can be impacted resulting in delayed shipments. This is due to significant increases in order volume. When your order leaves our store, we will send you an e-mail. We aim to deliver the next business day with local delivery providers after you have placed your order with us however in the more remote regional areas delivery times may take up to 2 - 7 working days. If you haven't received your order at this point, please contact us at customer.support@cellarbrations.com.au or on 1300 000 113 and we will inform you of your tracking number.

Can I track my delivery?

Yes, once your order has been dispatched, you will receive an e-mail from us containing your invoice and tracking number.

My order seems to be delayed - what should I do?

If your delivery has not appeared after 7 business days, please contact us at customer.support@cellarbrations.com.au. Please include your order number. We will then investigate your order status and get back to you as soon as possible.

How much does delivery cost?

Delivery charges are determined by the seller.

I experience problems during checkout - what do I do?

Please try another browser, preferably Google Chrome, Safari or Mozilla Firefox. If this doesn't help, there might be a technical error and we would love to hear from you, so we can solve the problem and help you finish your order.