FAQ

What products can I buy on the Cellarbrations Victoria Shop website?

You will find pretty much everything you need on the Cellarbrations Victoria Shop website, including a wide range of liquor products including exclusive and unique products available only at your local Cellarbrations store.

How are products priced on the Cellarbrations Victoria Shop website compared to my local Cellarbrations store?

Products are offered online at the same price charged by the local store you selected to order from. These prices, including any associated promotions and specials available at your selected store are current on the date you place an order. Once your order is submitted, the price you pay does not change even if the price offered on the site changes, unless you edit and resubmit your order before it is picked.

There may also be promotions and offers exclusive to the Cellarbrations Victoria Shop website that are not available in your selected store. Where this is the case these offers will be applied to your order, but you will not be able to take advantage of them when shopping in store.

Each Store also sets their own in-store purchase prices and the purchase price shown on the Site may not be the same as the purchase price for the same product in-store. Metcash reserves the right to amend any pricing errors caused by human error, system error or other reasons. If such an error results in an increase in the price of your order, we will either attempt to contact you to confirm you wish to proceed with your order at the amended price or cancel your order.

I have already registered with cellarbrations.com.au. Do I need to register again?

Yes, you will need to register again to access the Cellarbrations Victoria Shop.

What should I expect after placing an order?

You will receive an Order Confirmation email confirming your order details including your selected delivery day, a list of the items ordered with pricing and your estimated total order value.

The store will pick your order ready for delivery.

How can I pay for my order?

We accept all major credit and debit cards. You can choose your preferred payment method during checkout.

Will you charge any merchant fees if I pay by Credit Card, etc?

No, there are no merchant fees charged for any of the accepted payment methods.

Can I save my preferred payment method on the website?

Yes. Preferred payment methods and credit/debit card details can be saved against your account to enable easier checkout for future orders.

When will my credit card be charged?

For some payment methods, we may pre-authorise the value shown at checkout when you submit your order.

Can I change my delivery address?

You will need to contact our customer support team for a change of address

What if I have special delivery instructions for my order?

You can add notes against specific items as well as adding a final note against your order for your selected store during the final checkout stage. Where possible we will always aim to follow all special instructions for your delivery.

What time do you accept orders and deliveries?

Deliveries and pickup hours are dependent on the store’s operating hours. You can place order on the Cellarbrations Victoria Shop website 24 hours a day, 7 days a week.

Can I cancel my order after order is placed?

Yes, you will be able to cancel your order via the Cellarbrations Victoria Shop website until your Cellarbrations store starts to pick your order.

An email will be sent to you with confirmation of the cancellation of your order. If a preauthorisation was placed against your chosen payment method this will be reversed within 5 business days.

Will there be any charges if I cancel my order after it has been placed?

You can cancel your order right up until the order is ready for picking instore at no charge. If you wish to cancel your order after this time please call us on 1300 000 113, however you may be charged a cancellation fee and any costs associated with returning the order to the store.

Where’s my order?

If your order is more than 2 hours late and you haven’t received any email or text alerts, please call us on 1300 000 113 or email us via Customer Support with your order number. A member of our team will be happy to help.

What happens if I’m not home to receive my order?

Your Cellarbrations order will be sent to the nearest post office for collection or alternatively the order will be returned to your selected Cellarbrations store.

Orders will not be left unattended under any circumstances.

Orders which cannot be delivered within the agreed delivery window because the delivery address is unattended, will be refunded to you less the fees and charges associated with returning the order to the store.

Can you deliver if I am not at home?

No. Your store will not be able to leave your order unattended under any circumstances. There must be a person available to take delivery.

Can I ship my order to an international location?

Currently we are only able to accept online orders for addresses within Australia.

I have a damaged, missing, or expired product in my order. What should I do?

If a product from your order is missing, damaged, or expired, please check the final invoice to confirm you were charged for the product. Out of stock products which you have not been charged for are listed at the bottom of the invoice at a zero cost.

If you were charged for a missing, damaged, or expired item, please contact us via Customer Support with your order number and details of the item. A member of our team will be happy to help.